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The rollout of Sony Electronics Backstage, a VAIO PC support service, available in a total of 15 Sony Style stores by the end of the year. From computer usage advice to hands-on technical support and service, Backstage offers a convenient in-store resource staffed by specifically trained and dedicated service consultants.
"Backstage is a great example of our commitment to providing the highest level of personal service and support," said Scott Strother, a Sony Style vice president. "No matter what your level of knowledge, this service will simplify computer buying and maintenance through one-on-one assistance from VAIO product experts."
The service includes complimentary product consultations and personal tutorials, as well as expert advice to help people find the VAIO PC that best suits their specific needs. Backstage representatives are also able to assist with facilitating both in- and out-of-warranty services, such as troubleshooting hardware, and repairing or replacing components and products. |
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